Refund policy

QC Hair – Return & Refund Policy

At QC Hair, we want you to feel confident with every purchase.

"With precision, comes unmatched confidence".

1. Our Promise

We stand behind the quality of our wig install products. If something isn’t right, we’re here to help.

2. Australian Consumer Law

The QC Hair policy should not affect the rights of a customer under the Australian Consumer Law. You are entitled to a replacement, or refund if a product has a major failure, or is not of acceptable quality, fit for purpose, or does not match its description.

3. Return Eligibility

You may return most products within 14 days of delivery if:

  • The item is unused, unopened, and in its original packaging
  • You have proof of purchase (order number or receipt)
  • The product is in the same condition you received it

Exceptions (non-returnable):

  • Opened or used products (for hygiene and safety reasons)
  • Products that have been altered or damaged by the customer
  • Clearance / final-sale items marked as non-returnable

4. How to Request a Return

  1. Email us at qchairau@gmail.com within 14 days of receiving your order.
  2. Include your order number, the item(s) you wish to return, and the reason for the return.
  3. We will reply with a Return Authorisation and instructions.
  4. Once approved, post the item back to us using a tracked service.

Important: Please do not send items back without first contacting us. Unauthorised returns may not be accepted.

5. Refunds

  • Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
  • Refunds are issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, or damage in transit).
  • If the return is due to a change of mind, the customer is responsible for return shipping costs.

6. Exchanges

We currently offer refunds rather than direct exchanges. If you’d like a different product, simply place a new order after receiving your refund.

7. Damaged or Incorrect Items

If your order arrives damaged, incomplete, or incorrect:

  • Contact us within 48 hours of delivery at qchairau@gmail.com
  • Include clear photos of the issue and packaging
  • We will arrange a replacement or full refund (including original shipping) at no cost to you

8. Contact Us

For any return or refund questions: Email: qchairau@gmail.com

We aim to reply within 1 business day.

Thank you for shopping with QC Hair. We’re committed to making every experience as smooth and confident as possible.